Home Economy Half Of All US Restaurants Are Struggling With Rising Labor Costs

Half Of All US Restaurants Are Struggling With Rising Labor Costs

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In the one year since New York City implemented a mandatory $15 minimum wage, businesses have been struggling with the increased labor costs, Fox News reported previously. “They’re cutting their staff. They’re cutting their hours. They’re shutting down,” said Queens Chamber of Commerce president, Thomas Grech – who reports seeing an uptick in small business closures over the past six to nine months. “It’s not just the rent.”

Bronx Chamber of Commerce president Lisa Sorin notes that the increase has hurt small businesses the most, while Manhattan employers and their customers can afford to pay more to compensate. “It’s almost like a whirlwind of keep up or get out,” she said.

This dynamic was reflected in a Gothamist survey, which revealed that NYC restaurants are ‘thriving’ amid the $15 minimum wage, but acknowledges “Nearly 50 percent of respondents to the Hospitality Alliance’s survey said they would have to eliminate jobs in 2019 to make do.”

It’s not just New York, however, that is suffering as a result of rising labor costs. According to a new report by Restaurant Dive, nearly half, or 48% of all US restaurants, are finding that rising labor costs have become a major challenge for restaurant operators.

With a historically low employment rate, restaurants are having trouble attracting and retaining quality labor. Low employment means job applicants tend to have the upper hand when it comes to settling for a certain wage or seeking better pay elsewhere.

Other labor-related pressures involve a new minimum salary for overtime eligibility from the Department of Labor, and growing consumer interest in seeing a $15 minimum wage become federal law. The DOL is also proposing further changes to rules regarding tip pooling and tip credit, which has been a particularly confusing subject for the industry during the past few years.

Fortunately technological innovations are offering restaurant operators a few ways to tackle some of the labor-related challenges identified in the study. Outback is tapping AI technology to analyze diner interactions with staff, for example, including lobby cameras and wait time tracking. Mangers review the data in real-time so that any poor reviews in the making can be remedied before the guests leave the restaurant.

Robotics and automation also made a debut in the restaurant space, but luckily for minimum wage workers at least for now, overall adoption has been low especially among large operations that have more difficulty rolling out systems to automate tasks. Small chains, those with less than 50 units, were more likely to say they would use automation in the future. That hasn’t stopped large chains, however. McDonald’s piloted an automated fryer in the kitchen last year as well as voice-activated drive-thrus in Chicago. It’s also introducing automated beverage equipment. The endeavor is designed to reduce customer wait times while making employees’ jobs easier. Freeing them up from some of these more mundane tasks allows them to focus on cultivating a better customer experience through interaction and service. Futurists are betting on robots to take over even more restaurant operations during the coming decade.

While technology seems to be addressing some of the labor-related pains, training and retention have ample opportunity for improvement as well. A few brands have invested in better training opportunities for employees like Denny’s partnership with Magic Johnson focusing on leadership training and McDonald’s women-focused career excellence and Women in Tech initiatives. To boost retention rates, chains like Starbucks, Noodles & Company, Chipotle, Shake Shack and Sweetgreen bulked up employee benefits last year.

via zerohedge

8 COMMENTS

  1. https://www.breitbart.com/economy/2020/01/16/jobless-claims-unexpectedly-drop-10000-to-204000/

    Well, I guess REAL jobs have come along and a family man or woman doesn’t need 3 jobs at once just to help their families real needs.

    Regarding the restaurant businesses, I guess automation will keep going. Because if you ask an “indoctrination-ed challenged” student to make change, they give you the “deer in the headlight” stare. Shame simple math out the window. But they know about climate change and love their vegan hamburger, (yuck).

    Heck maybe in November after losing, AOC can come back to the restaurant business and make it better?

    GOD BLESS PRESIDENT TRUMP! GOD HELP THE USA!

    • AOC will be happy to destroy another bar/restaurant. On the day the last one she worked at was closing, she tweeted that it was nice to visit old friends and make new acquaintances. AOC, Sanders, and Warren remind me of a girl who lived next to a friend of mine years ago. She asked for a ride to the mall while he was in the middle of replacing the spark plugs in his car. He said he would take her to the mall when he finished.  He had the old plugs out and was ready to put in the new ones, when he went in the house to answer a phone call. As he came out, she said he should drive her to the mall and work on his car later. She had thrown all the plugs down a storm drain.  She stomped off in a rage when he explained the car would not run without the plugs.

  2. The green anaconda, money, that Satan made, is tightening i grip. People clamor for more of it, trying to breath, in vain. Ask and receive, seek and find, is better, loving others. The Devil, in people, is look at that, in fear, making people to chose, strangulation.

  3. The green anaconda, money, that Satan made, is tightening its grip. People clamor for more of it, trying to breath, in vain. Ask and receive, seek and find, is better, loving others. The Devil, in people, is look at that, in fear, making people to chose, strangulation.

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